Refund & Cancellation Policy

At Scrolla (available at scrolla.in), operated by scrolla.in, we strive to deliver a high-quality video generation experience. Because our product consists of digital video credits that are instantly usable upon purchase, we maintain a clear refund and cancellation policy outlined below.

1. Cancellations

Since Scrolla operates on a pay-as-you-go credit pack system rather than recurring monthly subscriptions, there are no ongoing contracts or auto-renewals to cancel. You only make one-time purchases as needed.

Once a transaction is finalized and credits are credited to your account, the transaction cannot be cancelled. However, unused credit packs are protected by our refund terms below.

2. Refund Eligibility & Window

We offer a refund window of 24 hours from the time of purchase under the following conditions:

• The request must be submitted within 24 hours of the payment timestamp.
• No credits from the purchased pack have been used (no video renders initiated using the purchased pack). Once even a single credit is consumed, the pack becomes entirely non-refundable.

3. Processing Time & Credit Reversals

Approved refunds will be processed immediately. Once initiated, the refund will be credited back to the customer's original payment method (e.g., Credit/Debit card, UPI, or Netbanking bank account).

The standard turnaround time for the money to reflect in your account is 5 to 7 working days, depending on your bank's processing cycles.

4. Failed Renders & Platform Errors

If a video generation fails due to a technical error on our platform:

• The video credit will be automatically refunded back to your account balance. You will never be charged for failed renders.
• If there is a persistent system failure preventing you from rendering any videos, please reach out to us for assistance or a transactional refund.

5. How to Request a Refund

To request a refund, please send an email from your registered account email to: